TERMS & CONDITIONS

Security & Privacy
We aim to provide our customers with a safe online shopping experience.
Our system encodes your credit card and contact details to ensure its safe transfer to us.
We respect your privacy and personal information and will not share it with anyone else.
We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features.
Should you wish to be removed from our mailing list at any time, please let us know by email, phone or fax.
 

Payment Options
Order and Pay Online Securely:
Our SSL security system ensures your credit card and contact details are safe and secure.
All data is secured by 128 Bit SSL.

Order and Pay by Phone:
Please phone us on 03 9585 0130 to place your order and provide us with payment and delivery details.
 

Currency
All prices listed on our website are in Australian Dollars (AUD)
 

Delivery
All orders are shipped from our warehouse in Melbourne. We aim to deliver all items within 7 working days from the date the order was placed. If you do not receive your goods within 12 working days please contact our office on 03 9585 0130.
 
If you require a more accurate delivery time please contact our office on the above mentioned number for a quote.
 
If we are unable to supply your order we will contact you within 2 business days to notify you.
We will organise to supply your order at a later date or offer you a full refund.
 

Shipping & Costs
Our delivery charges are based on volume and weight of order. Each item has an allocated freight charge of either $5, $10 or $15 for delivery Australia wide.
 
If your order contains more than one item you will be charged a single freight charge for the largest single item in your shopping cart. Therefore, smaller items will be delivered free of charge, when placed with a larger order.
 
If your purchase contains any of our furniture items your freight figure will be shown at “TBA”.
In this event we will contact you to organise delivery with our preferred courier service.
 
All orders will be sent via Australia Post with the exception of orders that exceed Australia Post’s size and weight requirements. In the event that we cannot use Australia Post to deliver your parcel we will use our preferred courier service.
 
We are unable to process orders for delivery outside of Australia from this website. For International orders please contact our office on +61 3 9585 0130 so that we can provide you with a freight quote.
 

Returns & Damages
If your purchase is damaged in transit please contact us immediately. We will arrange for a replacement item to be sent. We will also reimburse you for any further costs incurred to you for postage etc. Please lodge your claim within 5 days of delivery to ensure your claim is recognised.
 
If you purchase an item that you believe to be faulty, please contact us immediately.
We will issue you with a Returns and Repairs number to return with the goods.
We will then arrange for a replacement to be sent, once the goods have been deemed faulty.
We will reimburse your credit card with any costs incurred by you for postage etc.